Server

The Lord Baltimore Hotel is a rich historical hotel offering class and charm, located in downtown Baltimore.  We are in search of servers to greet our guests in our hotel restaurant and during special events.  The Server for the Lord Baltimore Hotel is an hourly nonexempt position, reporting to the Food and Beverage Manager. The right candidate enjoys creating an awesome guest experience, has impeccable costumer service skills and loves interacting with people. Our servers are welcoming, friendly, prepared, attentive, and knowledgeable about the menu.  What you will do to be successful in this role:

Responsibilities:

• Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions.
• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
• Keep kitchen staff informed by noting timing of meal progression
• Serve orders by picking up and delivering patrons' choices from bar and kitchen;
• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
• Properly open and pour wine at the tableside
• Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
• Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
• Contribute to team effort by accomplishing related results as needed
• Provide welcoming phone greeting and following Guest ordering procedures
• Perform basic cleaning tasks as needed or directed by manager
• Assist with special events as needed
• Adhere to grooming and appearance standards consistently
• Promptly address customer service issues and refer customers to management when necessary
• Other duties as assigned

Requirements:

• Previous serving experience required
• Excellent oral communication skills required
• Positive interpersonal skills required
• English fluently and be able to write in basic English (Spanish is a plus)
• Food Handlers Card OLCC Certification
• Good telephone speaking and listening ability
• Team player
• Flexible schedule

Preferred:

• Passed food handling examination prior to applying
• Previous experience in customer service or related interpersonal position
• T.I.P.S Certification

Compensation, Perks and Incentives:

• Hourly wage commensurate with experience
• Daily complimentary lunch/dinner (depending on your shift)
• Employee discounts and more!