The HR Generalist is a full-time nonexempt position, reporting to the General Manager. The HR Generalist plays a key role in supporting the HR department and ensuring smooth operations

The Guest Services Agent (GSA) for the Lord Baltimore Hotel is an hourly nonexempt position, reporting to the Operations Manager. The GSA must possess impeccable costumer service skills and love interacting with people. Whether it be face to face, via phone or online, the GSA must always be professional and courteous and ensures guest satisfaction from arrival to departure. The GSA must be knowledgeable about the hotel’s property, rooms, maintenance, and its amenities. The GSA responds to guest inquiries and seeks out answers if they do not have the information. The GSA is knowledgeable about points of interest, promotions and events happening in the area. The GSA for the Lord Baltimore is the “face” of the hotel and provides the highest standards of service.