Security Guard

27/02/2024
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Lord Baltimore Hotel

The Security Guard for the Lord Baltimore Hotel is a full-time nonexempt position, reporting to the Director of Security. The individual is well trained in surveillance and competent to deal with perpetrators. The ideal candidate will possess a high level of observation and be responsible for the protection of the property of the hotel, its guests, and employees.

Responsibilities:
•Detect suspicious behavior and prevent criminal activity including vandalism, theft, trespassing, etc.
•Patrol and inspect the property including all public areas, meeting rooms, entrances in and outside the hotel grounds.
•monitor surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles.
•Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures to protect hotel property, employees and guests against theft, crime, threats, and safety hazards.
•Maintain the Security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests.
•Ensure all guest room doors are secure and assist guests with room access and moving/removing guest possessions or inventory if required.
•Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure.
•Respond to all emergencies and coordinate the partial or complete evacuation of the hotel such as fire, armed robbery, severe injuries, power failure, bomb threats, active shooter, etc.
•Comply with state and government regulations and hotel procedures to prevent and minimize the loss from theft and other safety risk or litigations.
•Perform investigations including theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, guest complaints and safety hazard accidents and incidents.
•Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day’s work.
•Record pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management
•Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
•Promote teamwork and quality service through daily communication and coordination with other departments.
•Able to perform CPR in accordance with guidelines and communicate specified information to EMS/medical personnel as required and write incident reports.
•Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations.
•Inform management of hazardous situations, emergencies, or threats to the security of guests, employees, or hotel assets.
•Check in vendors to loading dock and receive, lift, and inspect all deliveries to loading dock.
•Inspect purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee timecards as they arrive/leave the property.
Other duties as assigned.

Requirements and skills.
• High School diploma or equivalent
• Certification in Safety and Training and/or licensed as a Security Officer or Law Enforcement Officer
• Knowledge of legal guidelines for area security and public safety codes, OSHA laws and fire codes
• Familiarity writing incident reports.
• Excellent surveillance and observation skills
• Tech-savvy in surveillance systems
• CPR/AED Certified or willing to get licensed
•Frequent standing, moving, stooping, kneeling, and bending
•Frequent handling objects and equipment to secure the facility
•Ability to carry, lift and push up to 100lbs
•Flexibility to work various shifts including nights, weekends, and holidays
•Fluent English/Spanish is a plus.


Compensation, Perks, and Incentives
Hourly wage commensurate with experience. Comprehensive Benefits Package includes Medical, Dental, Vision, 401K with Employer Match, Flexible Spending Account, Travel Assistance, Daily complimentary lunch/dinner, Employee discounts and more!