Conference Services Manager

Lord Baltimore Hotel

The Lord Baltimore Hotel is a rich historical hotel offering class, charm, and elegance, located in downtown Baltimore. We are in search of a “stupendous” Conference Services Manager to achieve success for groups by understanding and effectively communicating with clients and departments within the hotel in an efficient and timely manner. The ideal candidate will work with guests, associates, and vendors and is an integral part of the sales team. The Conference Services Manager will report to the Director of Sales and Marketing.

Goals:
•Achievement of customer sat
•Achievement of revenue and profit goals
•Achievement of hotel’s financial goals


Responsibilities:
•Work cohesively and provide organizational support to t he sales and catering team
•Serve on-site groups and catering clients in a proactive manner
•Provide support for group logistics, including room blocks, food and beverage, meeting space, AV equipment and billing
•Maintain and log client communication in salesforce
•Maintain communication via phone, email and in meetings
•Attend daily standup and business review meetings.
•Work closely with sales managers to endure client satisfaction
•Prompt handling of inquiry calls
•Monitor efficient flow of paperwork
•Have acquired knowledge and the ability to upsell clients
• Promote a level of service that commensurate with the hotel standards
• Generate thank you notes to clients
• Prompt follow up for all client feedback
• Ability to conduct hotel site tours
• Visionary to provide suggestions for set up of events onsite/offsite as well as menus
• Work closely with banquet department on operations and event execution
• Provide overall direction, coordination, and ongoing evaluation of event operations
• Detailing for group banquet event orders, banquet checks and group resumes
• Monitor group room blocks and pick up
• Ability to collaborate with outside vendors as needed
• Other duties as assigned

Key Skills
•Attention To Detail – Ensuring accuracy, thorough and highest standards.
•Development – Continually work to better own capabilities and capabilities of others.
•Critical Thinker – Logical approach to identify hotel, market, or inter-department issues, able to analyze problems, organize work and action plan.
•Build Strong Relationships – Foster trust and cooperation among coworkers, customers, and suppliers; develop and sustain personal contact to provide a mutual benefit.
•Creativity – Develop innovative approaches and imaginative solutions that meet real needs.
•Client-Driven – Seek to understand guests, internal and external customers; meet and exceed the needs of both the customer and the company.
•Results Driven – Work to achieve elevated levels of personal and organizational performance to meet and/or exceed objectives.
•Influence Decisions and Action – Persuade, enroll, and engage others in making plans, reaching decisions, and take the necessary action.
•Strategical Thinker – Anticipate and take action to deal with problems and opportunities.
•Collaborator – Work well in a team environment and motivate teams to sustain exceptional levels of performance.
•Effective Communicator – Clarify and provide information so that coworkers, customers, and suppliers understand and act.
•Apply and Demonstrate - professional, product and/or technical expertise.


Requirements
•3+ years as a conference services manager in a full-service hotel or conference center environment
•Associate degree or equivalent combination of education and experience
•Preferred experience working with Sales Force and Social Tables
•Proficient in MS Office Suite
•Excellent oral, written, organization and communication skills
•Ability to understand the hotel’s mission
•Ability to understand guests needs
Compensation, Perks, and Incentives
•Annual salary commensurate with experience
•Comprehensive benefits package - Medical, Dental, Vision, 401K with Employer Match,
•Daily complimentary lunch/dinner (depending on your shift)
•Parking
•Employee discounts and more!